Error code
EQ9 — Lab Number not on File
Lab number not on file
The laboratory number on the claim doesn't exist in the Ministry's records.
What to do: Check the lab number against the requisition or lab report, correct it, and resubmit.
- Code
- EQ9
- Description
- Lab Number not on File
Explanation
Updated October 26, 2026
EQ9 means the laboratory number on the claim isn't on the Ministry's file. Check the lab number and resubmit.
What it means
EQ9 means the laboratory number on the claim does not exist in the Ministry's records, so the claim was rejected.
Common causes
- A typing error in the lab number
- A number that is not a Ministry lab number was entered in the lab field
How to fix it
- Check the lab number against the requisition or lab report.
- Correct the number on the claim.
- Resubmit the corrected claim within three months of the service date. If that window has passed but the claim was first submitted on time, use the Ministry's stale-dated resubmission process.
How APEX handles it
APEX reads your error reports and remittance advice from MCEDT and lists claims rejected with this code in its Correction Centre for you to correct and resubmit. See how APEX works · Pricing