How do I fix OHIP error code TM2?

Check the chart to confirm whether the service took place. If it did not, the claim is not payable. Don't resubmit. If it did take place, correct the claim and resubmit. If the service date is on or after December 1, 2022, bill it under the virtual care rules instead: the Appendix J code plus K300A or K301A, or A101A/A102A, with no OTN service location indicator.

When shouldn't I resubmit a TM2 claim?

The appointment was missed, cancelled or abandoned.

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Error code

TM2 — Not billable for missed, cancelled or abandoned appointments

Q: What does OHIP error code TM2 mean?

Telemedicine services can't be billed for missed, cancelled or abandoned appointments. Don't resubmit unless the service actually took place.

Missed appointment not billable

The claim was for a telemedicine appointment that was missed, cancelled or abandoned, which OHIP doesn't pay.

What to do: Check the chart; if the service didn't take place, don't resubmit.

Code: TM2
Description: Not billable for missed, cancelled or abandoned appointments

Explanation

Updated October 26, 2026

Telemedicine services can't be billed for missed, cancelled or abandoned appointments. Don't resubmit unless the service actually took place.

What it means

TM2 ("Service not Billable for Missed/Cancelled/Abandoned Appointment") means the claim was for a telemedicine appointment that did not go ahead, which OHIP does not pay.

TM codes belong to the Ministry's telemedicine error codes (ET1 to ET5 and TM1 to TM8), which were tied to the former telemedicine program. For services on or after December 1, 2022, the virtual care funding framework replaced it: the 'OTN' service location indicator was discontinued (claims using it reject with V73) and OVCP/telemedicine B-prefix codes reject with A3E. Virtual care is now billed with the in-person code plus the K300A (video) or K301A (telephone) modality indicator, or A101A/A102A for limited virtual care.

Common causes

The patient didn't show or the appointment was cancelled
The connection failed and the visit was abandoned
The claim was flagged as a missed appointment by mistake

How to fix it

Check the chart to confirm whether the service took place.
If it did not, the claim is not payable. Don't resubmit.
If it did take place, correct the claim and resubmit. If the service date is on or after December 1, 2022, bill it under the virtual care rules instead: the Appendix J code plus K300A or K301A, or A101A/A102A, with no OTN service location indicator.

Don't resubmit if

The appointment was missed, cancelled or abandoned.

How APEX handles it

APEX reads your error reports and remittance advice from MCEDT and lists claims rejected with this code in its Correction Centre for you to correct and resubmit. See how APEX works · Pricing

Related codes: TM3