How do I fix OHIP error code TM3?

Check the fee code against the rules that applied on the service date. If the service was delivered in person, remove the telemedicine details and resubmit. If the service date is on or after December 1, 2022, bill it under the virtual care rules instead: the Appendix J code plus K300A or K301A, or A101A/A102A, with no OTN service location indicator. Appendix J lists which codes can be delivered by video, by telephone, or by video only.

When shouldn't I resubmit a TM3 claim?

The service can't be delivered virtually and was not done in person.

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Error code

TM3 — Service not payable under Telemedicine Program

Q: What does OHIP error code TM3 mean?

The service billed isn't payable under the telemedicine program. Check the code; current virtual visits follow the Appendix J virtual care rules.

Not payable as telemedicine

The fee code on the claim couldn't be paid as a telemedicine service.

What to do: Check the code against the rules for the service date; if delivered in person, remove the telemedicine details and resubmit.

Code: TM3
Description: Service not payable under Telemedicine Program

Explanation

Updated October 26, 2026

The service billed isn't payable under the telemedicine program. Check the code; current virtual visits follow the Appendix J virtual care rules.

What it means

TM3 ("Service not payable under Telemedicine Program") means the fee code on the claim could not be paid as a telemedicine service.

TM codes belong to the Ministry's telemedicine error codes (ET1 to ET5 and TM1 to TM8), which were tied to the former telemedicine program. For services on or after December 1, 2022, the virtual care funding framework replaced it: the 'OTN' service location indicator was discontinued (claims using it reject with V73) and OVCP/telemedicine B-prefix codes reject with A3E. Virtual care is now billed with the in-person code plus the K300A (video) or K301A (telephone) modality indicator, or A101A/A102A for limited virtual care.

Common causes

The fee code is not one that can be delivered by telemedicine
The service needed an in-person encounter
The wrong code was used for the telemedicine visit

How to fix it

Check the fee code against the rules that applied on the service date.
If the service was delivered in person, remove the telemedicine details and resubmit.
If the service date is on or after December 1, 2022, bill it under the virtual care rules instead: the Appendix J code plus K300A or K301A, or A101A/A102A, with no OTN service location indicator. Appendix J lists which codes can be delivered by video, by telephone, or by video only.

Don't resubmit if

The service can't be delivered virtually and was not done in person.

How APEX handles it

APEX reads your error reports and remittance advice from MCEDT and lists claims rejected with this code in its Correction Centre for you to correct and resubmit. See how APEX works · Pricing

Related codes: TM7, TM8, AT4, V73