< Billing codes

Billing code

G511A — Telephone Management of Palliative Care (per call)

Palliative phone advice

Bill G511 per call when, as most responsible physician, you personally give phone advice about a palliative patient at home.

Watch for: Maximum two a week, not the same day as your visit, and not in a week G512 is billed.

Code

G511A

Description

Telephone Management of Palliative Care (per call)

FHO+ basket

Not in the FHO+ base rate basket (Schedule 2 or 2B).

Effective date

Apr 1, 2026

Termination date

No end date

Explanation

Updated October 26, 2026

Phone advice by the most responsible physician about a palliative patient at home, per call. Max 2 a week; not the same day as your own visit.

What it covers

G511 is medical advice, direction or information given by phone at the request of the patient, a relative, the patient's representative or another caregiver, about a patient receiving palliative care at home (J101). Home includes the home of a family member or other person the patient lives with (J101), and places such as retirement homes, but not a hospital or long-term care institution (GP4).

Palliative care is care of a terminally ill patient in the final year of life, where the decision has been made not to treat the underlying disease aggressively and care is directed at comfort until death (GP5).

Billing rules

• You must give the advice personally and record a dated summary of the call in the chart, or it isn't payable (J101).
• Maximum two services per week (J101).
• Not payable on the same day as a consultation, assessment, time-based service or other visit by the same physician (J101).
• Not payable if K071 or K072 is claimed for the same call (J101).
• Only the most responsible physician for the patient's care, or a physician substituting for them, can bill it (J101).
• Not payable to any physician in a week when G512 palliative case management is billed for the patient (J102).

Related codes: G512, K071, K072, K023, K015, A945

Source: Schedule of Benefits (July 1, 2026), Diagnostic and Therapeutic Procedures, Palliative Care — Telephone Management of Palliative Care, page J101 (G512 rule J102; definitions GP4–GP5)

APEX checks every paid claim against the Schedule of Benefits and flags codes billed below what the visit qualified for. See how APEX works · Pricing