How do I fix OHIP error code V73?

Remove the OTN SLI from the claim. Check that the fee code is listed in Appendix J for the way the visit was done (video only, or video or telephone), and add K300A or K301A on the same claim (Schedule A70). If there was no existing patient-physician relationship, bill limited virtual care (A101 or A102) instead. Resubmit the corrected claim. Resubmit within three months of the service date if you can. If that window has passed but the claim was first submitted on time, use the Ministry's stale-dated resubmission process: one stale-dated claim file through MCEDT, then an email to ClaimsManagement@ontario.ca with the Error Reports showing the original submission date.

When shouldn't I resubmit a V73 claim?

The claim still carries the OTN SLI.

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Error code

V73 — OTN SLI no longer active

Q: What does OHIP error code V73 mean?

V73 means the claim used the OTN service location indicator, which ended for services from Dec 1, 2022. Remove OTN and bill under virtual care rules.

OTN location code retired

The claim used the OTN service location indicator, which ended for services on or after December 1, 2022.

What to do: Remove OTN, bill an Appendix J fee code with K300A (video) or K301A (telephone) on the same claim, and resubmit.

Code: V73
Description: OTN SLI no longer active

Explanation

Updated October 26, 2026

V73 means the claim used the OTN service location indicator, which ended for services from Dec 1, 2022. Remove OTN and bill under virtual care rules.

What it means

V73 means the claim carried the OTN service location indicator (SLI). The Ministry discontinued the OTN SLI for claims with service dates on or after December 1, 2022, when the virtual care funding framework replaced the old telemedicine billing.

Virtual visits are now billed with the in-person fee code listed in Appendix J of the Schedule plus a modality indicator: K300A for video or K301A for telephone. Limited virtual care is billed as A101 (video) or A102 (telephone).

Common causes

Billing software still defaults to OTN for video visits
An old telemedicine claim template was reused

How to fix it

Remove the OTN SLI from the claim.
Check that the fee code is listed in Appendix J for the way the visit was done (video only, or video or telephone), and add K300A or K301A on the same claim (Schedule A70).
If there was no existing patient-physician relationship, bill limited virtual care (A101 or A102) instead.
Resubmit the corrected claim. Resubmit within three months of the service date if you can. If that window has passed but the claim was first submitted on time, use the Ministry's stale-dated resubmission process: one stale-dated claim file through MCEDT, then an email to [email protected] with the Error Reports showing the original submission date.

Don't resubmit if

The claim still carries the OTN SLI.

How APEX handles it

APEX reads your error reports and remittance advice from MCEDT and lists claims rejected with this code in its Correction Centre for you to correct and resubmit. See how APEX works · Pricing

Related codes: ET5, V69, VTC, VT1