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Error code

EQC — Group not registered

Group number not registered

The group billing number on the claim isn't registered with the Ministry.

What to do: Check the group number against your registration, correct it or bill solo, and resubmit.

Code
EQC
Description
Group not registered

Explanation

Updated October 26, 2026

EQC means the group number on the claim isn't registered with the Ministry. Check the group number and resubmit.

What it means

EQC means the group billing number on the claim is not registered with the Ministry, so the claim was rejected.

Common causes

  • A typing error in the group number
  • A clinic or internal number entered instead of the Ministry group number
  • A new group whose registration was not complete

How to fix it

  1. Check the group number on the claim against your Ministry registration.
  2. Correct the group number, or bill solo if you were not billing through a group.
  3. If the group's registration is still being set up, wait until it is confirmed.
  4. Resubmit the corrected claim within three months of the service date. If that window has passed but the claim was first submitted on time, use the Ministry's stale-dated resubmission process.

Don't resubmit if

  • The group is not yet registered.

How APEX handles it

APEX reads your error reports and remittance advice from MCEDT and lists claims rejected with this code in its Correction Centre for you to correct and resubmit. See how APEX works · Pricing

Related codes: EQD, EQE, EQF, EQB, EG1

Sources